No-Hassle Money-Back Guarantee
Here at Pet Nutrition Plus, product quality and customer service is of the utmost importance to us and we hope to create an incredible purchasing experience for you. If for any reason you are not satisfied with your order, we offer a no-hassle 30-day money back guarantee.
What is your return policy?
Items must be returned within 30 days from the order date for a full refund of the purchase price, less the cost of shipping & handling. Customers also have the option of a store credit equal to 100% of the purchase price.
How do I return a product?
Contact Customer Service at (469) 277-8078 within 30 days of the purchase date to obtain a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days. Please inscribe the RMA number on the outside of the shipping box or on a document inside the shipping box. All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS of USPS for your return.
Ship the return package to: 3200 Story Rd. Irving, TX 75038 — Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. Customers are provided the option of a full refund, less the cost of shipping and handling, or a store credit equal to 100% of the purchase price.
When can I expect a refund for the returned product?
You can expect a refund in the same form of payment originally used for purchase within 10 business days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturing error or a shipping error on our part.
What if I received the wrong product?
If you received the wrong product, please contact Customer Service for assistance. We will need your name, order number and the item that was not correct and the item that you should have received.
What if I received a damaged item?
If you have received a damaged or defective item, please contact Customer Service immediately at 951-442-1337. Please supply Customer Service with the order number from your original transaction confirmation along with your name and email address. Our shipping department will then ship a replacement product to you within a timely manner.
What if a product is missing from my order?
If there is an item missing from your order, please check your invoice. This will tell you if the missing item was shipped, cancelled due to being out of stock, or discontinued. Call Customer Service and they will assist you further. We will need your name, the order number and the item that is missing.