1. How can I contact Customer Service?
You can reach our Customer Service department by calling (469) 277-8078 any time of the day or night. Our Customer Service specialists can assist you 24/7.
2. Can I shop on my mobile device?
Yes! You can simply visit www.PetNutritionPlus.com from your mobile device.
3. How do I use my promo code?
You can apply your promo code in the shopping cart in the box that asks for your ‘Discount Code’. Enter it in the box and click ‘apply’.
4. Can I have a separate shipping and billing address on my order?
Absolutely! When you are checking out, there will be an option to check a box that says, “Same as billing address” or “Ship to different address”.
5. Do you offer free shipping?
Yes! We offer FREE shipping on orders $99 or more.
6. What shipping method do you use?
To ensure the best rates, we employ a shipping procedure that uses USPS, UPS and FedEx based on what is most economical based on the customer’s location.
7. Do you ship internationally?
At this time, we ship to the USA only.
8. Do you ship to P.O. boxes or military addresses?
We ship to both P.O. boxes and APO/FPO/DPO addresses.
9. Can I have my order shipped out every month?
Yes, you can set up an Auto Ship order during checkout and SAVE 20% by signing up!
10. How long will it take to receive my order?
This is determined by your geographic location, but most orders are generally received within 3-5 business days after the order is processed and shipped.
11. How can I track my order?
When your order has left the fulfillment center, a tracking number will be emailed to the address listed on the customer’s order.
12. What if I received a damaged item?
If you have received a damaged or defective item, please contact Customer Service immediately at (469) 277-8078. Supply Customer Service with the order number from your original transaction confirmation along with your name and email address. Nutrition Source will ship a replacement product to you within a timely manner.
13. What if a product is missing from my order?
If there is an item missing from your order, please check your invoice. This will tell you if the missing item was shipped, cancelled due to being out of stock, or discontinued. Call Customer Service at (469) 277-8078 and they will assist you further. We will need your name, the order number and the item that is missing.
14. What is the return policy?
Items must be returned within 30 days from the order date for a full refund of the purchase price, less the cost of shipping & handling. Customers also have the option of a store credit equal to 100% of the purchase price.
Contact Customer Service at (469) 277-8078 within 30 days of the purchase date to obtain a Return Merchandise Authorization (RMA) number. RMA numbers are valid for 15 days. Please inscribe the RMA number on the outside of the shipping box or on a document inside the shipping box.
All return shipping charges must be prepaid by the customer. We cannot accept C.O.D. deliveries. For your protection, we recommend that you use UPS or USPS for your return.
Ship the return package to: 33200 Story Rd W, Irving, TX 75038.
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse. Customers are provided the option of a full refund, less the cost of shipping and handling, or a store credit equal to 100% of the purchase price.
15. When can I expect a refund for the returned product?
You can expect a refund in the same form of payment originally used for purchase within 10 business days of our receiving your returned product. You will be refunded the shipping cost of the return is a result of a manufacturing error or a shipping error on our part.
18. Is my credit card information safe?
Your credit card information is encrypted when you place an order with us online or call in your order. We do not store your credit card information.
16. How do I find information about a product?
Click on the PRODUCTS tab at the top of the page. Choose the product of your choice and either click on the photo or the “Learn More” tab under the photo. If you don’t find the answer to your question, please contact our product experts at Customer Service for assistance at (469) 277-8078.
17. Do you share my customer information?
We use your information for order processing, customer service and promotional offers. We do not share any customer information.